No service on fiber fault

<p>I logged a fault of my fiber line being down on Sunday morning, 18 October and received a reference number 18CTZ101610. I phoned 10210 every day to check on the progress and was assured that I was assigned top priority and that a technician is busy working on the fault. It is now a week since without any feedback from any technicians and I still have no Internet at home. This is absolutely not acceptable. </p>