No service on fault reported - Hello Peter nr 2

I wrote a report on Hello Peter on 7 March 2016 complaining about no service on my Telkom line after I reported the fault on 18 February. I was delighted to receive a response back from the Telkom Social Media Team with reference nr SM209817, as well as an invitation to contact them via email should I need to. <br> <br> I waited a week to give them an opportunity to address the issues, and then followed up requesting support as my line was still not fixed nor did I have any support from anyone at Telkom.<br> <br> Great was my disappointment when I received no reply from the email I sent, no service (a whole month now) and nobody visited the premises to attempt to fix the line. I did receive a sms on 13 March that the technical department now has my fault in hand, but for me as the consumer it means very little.<br> <br> I am not able to contact anybody as the help desk does not answer the phone, I still pay my rental on the line although I have no service, and I am exploring opportunities to find an alternative to the Telkom line. Telkom your service is shocking. If you are at all interested in supplying me with the service I pay for, you will not only respond but also do something about it.<br> <br> <br>