No service on fault reported

I have reported my landline on Telkom's website on 18 February 2016 (it is absolutely impossible to phone the fault reporting department, as no one answers the telephone. I phoned and held on for a couple of times, sometimes for as long as 45 minutes at a time, with no joy at all).<br> <br> I did receive an automated response with a reference number on the date I reported it. This is now nearly 3 weeks ago. To date, no one followed up, visited the site or attempted to repair the telephone. Going back online to track progress on the fault merely states that the line is reported and that I should not reply to the sms sent.<br> <br> As mentioned before, it is impossible to speak to anyone at the fault reporting desk.<br> <br> What should I do? Can someone please follow up on fault reported?<br> <br> DISAPPOINTED TELKOM CLIENT<br>