No service on Fault log , No internet , No Tellephone

In the first week of October 2017 i reported a fault by Telkom that i have noise on my line and the internet is slow only on 22 November 2017 they came out to fix the problem, i had the use of the line till the 26 November 2017 until it broke again and i had to report it again 58ctk261117 fault number. It has been another 3 weeks and nothing no service. I escalated the fault to number ********** . In September 2017 the started replacing the old line on the poles but never finished . I think every time they pull up the aria code and see the new line that they don`t want come and fix it .