1 reviews | Active since Feb 2015
No service on ADSL order
I have app**** to have my 4mbps line upgraded to 10mbps and to have the data package added on 21 February 2018. Since then I have received no communication at all, I keep phoning 10213 and messaging Telkom's facebook page and everytime I am told it has been escalated to IT but nothing happens, its been 2 months with no action at all. I work in IT support and I understand that some things may take time but after 2 months I am really frustrated, please action my order!
Hi ruanengel,
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Garreth
Telkom Social Media Team
Hi ruanengel,
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Garreth
Telkom Social Media Team