No Service on ADSL Fault

I have had numerous tickets logged with telkom, the latest one being 110ARK040316 for my adsl line that randomly and intermittently drops, my issue is that i keep logging faults with them getting closed with never any feedback or at least a call from telkom. The issue is that my line has a physical short on it which i have noticed and never get to speak to a technician to properly diagnose the fault. I'm tired of this no service and interruptions all the time. This is cause my line to slow down and sync at ********** speeds! Why can you guys not just speak to your customers and give a bit of customer service where it's due? In randfontein there is ONLY telkom and no one else that can provide service, so why let the customers down that are actually wanting service and paying for it?