1 reviews | Active since Jan 2017
No service on a regular basis
<p>I had a new line installed in mid September. It stopped 2 weeks later and was repaired promptly. Thereafter the line broke every 7 to 10 days.</p> <p> </p> <p>The last record of faults I have are....</p> <p>14 Nov - Fault 192CWK121116 <br />22 Nov - Fault 594CWK241116 <br />8 Dec - Fault 418CWK081216 with technician on 12th, only repaired on the 19th worked only 3hrs, reported only on the 26th Dec - Fault 7CWK261216 is now on day 15 without any service or response from Telkom.</p> <p>We have also not received any credit for the weeks without service. </p> <p>This is totally unacceptable and will result in legal action if not permanently resolved within the next 24hrs.</p>
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
This is the response I got on the 9th.
"Good Afternoon
The fault has been linked to a network fault at the exchange.
We have sent a escalation to the department responsible for the repairs for a progress update and possible estimated time of repair.
We awaiting feedback and will communicate as soon as received."
Regards
Noleen
Telkom Social Media
Telephone: 10210
This is the response I got on the 9th.
"Good Afternoon
The fault has been linked to a network fault at the exchange.
We have sent a escalation to the department responsible for the repairs for a progress update and possible estimated time of repair.
We awaiting feedback and will communicate as soon as received."
Regards
Noleen
Telkom Social Media
Telephone: 10210
Hi Noleen.
Do you understand the meaning of escalation?
It means you sit on the responsible people's asses and make sure it gets DONE! Not WAIT for feedback!
You might as well have told me, **** you, just wait until the necessary party decides to pull his finger out his ass and attend to the problem.
The matter is currently being attended to by Terence (who usually fixes the line within an hour of being assigned the job.)
If I left it up to you, we would have still been waiting for feedback.
There's the feedback you've been sitting, WAITING for.!
Hi Noleen.
Do you understand the meaning of escalation?
It means you sit on the responsible people's asses and make sure it gets DONE! Not WAIT for feedback!
You might as well have told me, **** you, just wait until the necessary party decides to pull his finger out his ass and attend to the problem.
The matter is currently being attended to by Terence (who usually fixes the line within an hour of being assigned the job.)
If I left it up to you, we would have still been waiting for feedback.
There's the feedback you've been sitting, WAITING for.!