No service on 1st DAY

<p>I opened my law firm's branch office in Pretoria on Monday. (I was impressed with how soon Telkom came out to connect the ADSL lines...) We connected our service provider, VOX, yesterday in the afternoon, which telephone lines and internet works off the Telkom lines. Everything worked 100%. This morning, it was still working. Around 10am, we lost our internet connection. I contacted Vox, and was told that the problem is with the Telkom line. I called Telkom, who logged a fault. They cannot tell me how long it will take for the problem to be fixed, or when someone will come out. I called Telkom again at 1pm, and was told the same. My fault is queing, and I must just wait....</p> <p>My business' doors have hardly been open, and we cannot work?!</p>