1 reviews | Active since Feb 2017
NO SERVICE!!!! Of any kind!
<p>I am now beyond beside myself! On the 20th Jan 2017 we reported no service on our Telkom Line. It's now the 22nd February and despite phoning Telkom 2-3 times a week AND additionally having reported no service on our ADSL line through Afrihost WE STILL HAVE NO SERVICE! Every time my husband talks to a consultant they tell him, yes there is a fault on our line (DUH!) and a technician has been assigned (AGAIN!) and they say they will speak to their supervisor and someone will call us back.....STILL NOTHING! I can't manage my household, my children can't do their internet based homework and I am running 2 businesses that rely completely on internet/email access & as I have none they are both suffering - not to mention my sanity which is now shot! I am completely out of data & artime on my cell phone & I simply can not afford to buy topup 3G data and I have given up hope of EVER having Telkom service restored!!!!! </p>
Hi Launa, thanks for your response but I've been too busy catching up on my business as a result of all the internet downtime to respond. Our line was restored but only because my husband managed to get hold of the direct line of the Area Manager and he arranged a Technician to come out within 24 hours. It took the technician less than 10 minutes to fix the fault! Every technician we have dealt with over the past year has been absolutely fantastic but there's very clearly a major problem with how Telkom assigns and manages them! Extremely frustrating to say the least!
Hi Launa, thanks for your response but I've been too busy catching up on my business as a result of all the internet downtime to respond. Our line was restored but only because my husband managed to get hold of the direct line of the Area Manager and he arranged a Technician to come out within 24 hours. It took the technician less than 10 minutes to fix the fault! Every technician we have dealt with over the past year has been absolutely fantastic but there's very clearly a major problem with how Telkom assigns and manages them! Extremely frustrating to say the least!