1 reviews | Active since Mar 2009
No Service No value for money
I am so disgusted with Telkom. I took out a 2meg internet line about 2 months ago. Since the first day, the line was so slow, it takes 2min to open a page. I tried contacting them on numerous times. You wait 40min to speak to any call centre consultant and when you do, they cut you off. I did a speed test on my line, the 2meg line they almost charge me R600.00 a month for. Best speed I have had thus far was 0.30meg. I have logged a complaint last week already, was promised it will be sorted out within 48hours and that I will be contacted. Well guess what, its been 4 days, nothing was done and no one phoned. I can guarantee you that the money will be deducted promptly on time. Telkom just does not give a **** about there clients, they only out to make money. I want a fully functional 2meg line by the end of this working day, I dont care if you need to upgrade me to a 50meg line in order to do so, or I cancel my services with you. And I will make it my personal mission to warn as many people as I can to not use your services. At the end of the day, you want to take the clients money for a service you clearly can not offer.
Thank you for contacting us.
We will look into your slow line query, and provide feedback the soonest.
We do apologise for your experience.
Your social media ***
Regards,
Fridah
Telkom Social Media Team
***
Thank you for contacting us.
We will look into your slow line query, and provide feedback the soonest.
We do apologise for your experience.
Your social media ***
Regards,
Fridah
Telkom Social Media Team
***
