ML
Marcel L

1 reviews | Active since Mar 2009

31 Aug 2015, 08:24

No Service No value for money

I am so disgusted with Telkom. I took out a 2meg internet line about 2 months ago. Since the first day, the line was so slow, it takes 2min to open a page. I tried contacting them on numerous times. You wait 40min to speak to any call centre consultant and when you do, they cut you off. I did a speed test on my line, the 2meg line they almost charge me R600.00 a month for. Best speed I have had thus far was 0.30meg. I have logged a complaint last week already, was promised it will be sorted out within 48hours and that I will be contacted. Well guess what, its been 4 days, nothing was done and no one phoned. I can guarantee you that the money will be deducted promptly on time. Telkom just does not give a **** about there clients, they only out to make money. I want a fully functional 2meg line by the end of this working day, I dont care if you need to upgrade me to a 50meg line in order to do so, or I cancel my services with you. And I will make it my personal mission to warn as many people as I can to not use your services. At the end of the day, you want to take the clients money for a service you clearly can not offer.

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Replies (1)
Telkom
Telkom's reply31 Aug 2015, 08:44
Official
Hello norxis,

Thank you for contacting us.

We will look into your slow line query, and provide feedback the soonest.

We do apologise for your experience.

Your social media ***

Regards,
Fridah
Telkom Social Media Team
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