jK
jonathan K
1 reviews | Active since Jul 2015
15 Jul 2015, 18:26
No service, no updates
I live in Green Point. I don't have internet/ landline for 4 weeks. I went to Telkom office, I called, I sent messages. They obviously don't have a clue of what is happening. Keep telling me to be patient..two more days..three more days.. no follow up, no updates. .its absolutely pathetic and ridiculous. So unprofessional, I'm speechless. And of course I'm still being charged.. south africa is becoming a third world country, really sad.
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Telkom's replyOfficial
16 Jul 2015, 07:56Hello jfkeet,
We acknowledge your query & sincerely apologize for all the inconvenience caused by the delay to resolve your down internet service.
We are thankful for giving us an opportunity to assist you further.
Kindly note that this matter is currently being investigated by our Technical Department and feedback will follow.
Your social media reference number is SM125922.
Regards
William
Telkom Social Media Team
We acknowledge your query & sincerely apologize for all the inconvenience caused by the delay to resolve your down internet service.
We are thankful for giving us an opportunity to assist you further.
Kindly note that this matter is currently being investigated by our Technical Department and feedback will follow.
Your social media reference number is SM125922.
Regards
William
Telkom Social Media Team
Telkom's reply16 Jul 2015, 07:56
Official
Hello jfkeet,
We acknowledge your query & sincerely apologize for all the inconvenience caused by the delay to resolve your down internet service.
We are thankful for giving us an opportunity to assist you further.
Kindly note that this matter is currently being investigated by our Technical Department and feedback will follow.
Your social media reference number is SM125922.
Regards
William
Telkom Social Media Team
We acknowledge your query & sincerely apologize for all the inconvenience caused by the delay to resolve your down internet service.
We are thankful for giving us an opportunity to assist you further.
Kindly note that this matter is currently being investigated by our Technical Department and feedback will follow.
Your social media reference number is SM125922.
Regards
William
Telkom Social Media Team