EM
Ettienne M
1 reviews | Active since May 2015
13 May 2015, 15:11
No service no support
Our business VDSL internet does not work. The password has been reset several times but not even Telkom can connect with the details. We are billed every month for the service but have not used it once as we cannot connect. We have logged support calls and been on hold for hours to reset password but we are not getting anywhere. Utterly frustrating experience.
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Telkom's replyOfficial
13 May 2015, 20:52Hello duruttix,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM110570.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM110570.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Telkom's reply13 May 2015, 20:52
Official
Hello duruttix,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM110570.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM110570.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team