No Service, no response, billed incorrectly

I moved my line to a smarthome essential plan which included a router and two sims which were given to me. The sims are still not enabled from Telkom and i find that I am billed for the router on my January statement. I refuse to pay for something that which was included in my bundle and for services I dont receive. I paid weekly visits to the telkom store in Sandton and leave messages for bobby to call me which he hasnt done for 2 months now! my sims dont work and the telkom twitter accounts refuse to respond to my complaints. pathetic service and I am now cancelling my Telkom lines i have no use for their pathetic attitude... No one seems to care about the client