No Service No Responce Over Paid CEO

I never received an invoice from you and after several emails last month i received it and the amount was R754.70 almost double the usual monthly cost it has never been this high i logged a dispute and still nothing, I want to know why so high and I paid yes R800 otherwise you guys might suspend it even though you messed up yet again funny thing is I dont even use the land line as you cant use it i only make use of he Internet I requested a upgrade on my line from 4mbps to 10 mbps its been 150 days now and nothing what are ou guys doing seriously. Furthermore no one has a clue whats going on at Telkom, funny enough a guy emailed me to scared to phone me because he knew he was talking BS, saying my area does not cover 10mbps, yet days before I app**** for a summer deal with 10mbps and the sales person also as many other confirmed my area covers 10mbps . Just shows how dishonest Telkom is they lie openly to the customer, How *********** they are, but that comes from the top Management, and then they take extr money for nothing and do not respond, who is in charge there 150 days cant resolve a problem, come on Sipho you suppose to be a CEO, sort out by today.