No service / no reply

Line Reported on the 5 December 2015: <br> Dear Customer, Fault 361CTK051215 has been created for Service ID *** Telkom will endeavor to resolve the problem ASAP. Please do not reply to this SMS<br> <br> I locked a call with Telkom on the 5 December 2015. I am phoning everyday at 7am to find out about the progress. Everyday is a different story. On Monday 14/12/15 and Tuesday 15/12/15 two different supervisors said they will follow up and phone back. Still waiting. I phoned this morning again, again the call centre lady said her supervisor will follow up and phone back. No feedback as yet. How long do one need to wait to get services? When you don't pay, your line gets cut off. When there is a problem, you have to wait so long for line to get fixed. <br> <br> Any help will be appreciated.<br> <br> Surien Venter