No service no payment

Since Telkom has changed to wireless. O have had endless problems with their service. In the past 3 weeks calls have been dropped. Bad connection problems. I have complained to them many times including today at their store at the boardwalk Richards bay. To date there has been no resolve and no replies. Their internet complaints , the app and 10210 are absolutely USELESS. WHY are you still existing as a company. You should close your doors and end your **** service you provide. Back to the query. I want to know why i must pay for a service i am not recieving.