NO SERVICE, NO LINE, NO INTERNET ACCESS

Internet ADS line working fine on Saturday morning 04/04/2015. In the afternoon, no internet. All lights are green on Rooter, try to connect to internet, no connection. When Rooter is rebooted, you get quickly something working on the WIFI but only for a second. Have tried to get hold of Telkom since 07/04/2015, only got hold of them on Friday 10/04/2015, in total holding on for over 1 hour & 20 mins before assistance was received. Have also logged a fault via the internet. After several tests with the technition over the telephone, I have advised him to contact my hustand as he is at home and will be able to assist him better than me that is sitting at work. He wanted permission as the account is in my name however he never contacted my husband. I have tried to call them again today (14/04/2015) however the Telkom 10210 does not work now. I have received a sms back to confirm they have recieved my fault notification, however no one has called me yet to get this problem resolved. I have paid my account & it is up to date, we have rebooted the Rooter several times & I am not getting any Internet connection.