No Service, No Internet, but you MUST PAY!

I have simply had enough... We have been with Telkom on the uncapped LTE package for a while now with no issues whatsoever. About a week and a half ago our 4G service dropped were we will go with limited to no access to the Internet on a daily basis. I work from home due to the current COVID-19 situation and it is EXTREMELY difficult to do anything. I phoned in, complained, asked for online assistance and have received NO feedback even after logging a fault. Our entire complex is having the same issue so I know this has nothing to do with my router itself. I had to spend twice as much money now on data because I cannot connect via my uncapped LTE. Can someone PLEASE help because I am literally banging my head?! It is actually a disgrace to be paying an arm and a leg for nothing even considering everything was perfectly fine just a week and a half ago....