1 reviews | Active since Dec 2013
No service & No help
<p>I have been with Telkom for 10 months now and im very unhappy with the very poor service and no help from any call centre...for 6 months i have called and logged faults every day and no one can help me....i only have 1 account at telkom within the address where i stay..but telkom tells me i have a 2nd account with a totaly different address..someone in the telkom industry are up to *****...but still i recieve my bill and do payment...and no active line nor data...and yet they tell me on my 2nd account i havent done any payments...how many times do i have to tell telkom service providers that i only have one account..i logged an a investigation *****...but nothing is being done...now... im being charged over R8000 for nothing..iv been suspended for 4 months now...and still they charge me...i wanted to cancel...but they cant help me....im not paying a cent...unterly poor service and a waste of time and lots of money in the sink. i wish i could have moved to MWEB!!</p>
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***.
We apologise for any inconvenience caused.
Kind regards
Jawaad
Telkom Social Media Team
Best regards,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***.
We apologise for any inconvenience caused.
Kind regards
Jawaad
Telkom Social Media Team
Best regards,
I appreciate your responding on my complaint.
Please do follow ups on what this may be caused and when will this issue be fixed including the mess in the acounts department that caused this serious issue on my account, so that i can start doing my work using the internet.
Thanks
Cecil Zinserling
I appreciate your responding on my complaint.
Please do follow ups on what this may be caused and when will this issue be fixed including the mess in the acounts department that caused this serious issue on my account, so that i can start doing my work using the internet.
Thanks
Cecil Zinserling
Dear Jawaad / Telkom Social Media Team
Please do make sure that the account *** is correct. At this point the statement that you send me with an adress thats incorrect, is a false statement thats been sent to me, yet again no service nor help. i do not live in olympus heights and im being charged for no active service?! this is clearly somebodys statement that im being charged with...please send me my real statement.
And also why am i being handed over for a package thats not active for atleast 4 months until now...and still im being charged on a false statement thats not mine.
The account that was given to me *** i always paid, please do a follow up or reset this whole process from scratch.
If nothing is being done at this point, then ill have to take matters forward.
Please do phone me on ***.
Kind Regards
CZinserling
Dear Jawaad / Telkom Social Media Team
Please do make sure that the account *** is correct. At this point the statement that you send me with an adress thats incorrect, is a false statement thats been sent to me, yet again no service nor help. i do not live in olympus heights and im being charged for no active service?! this is clearly somebodys statement that im being charged with...please send me my real statement.
And also why am i being handed over for a package thats not active for atleast 4 months until now...and still im being charged on a false statement thats not mine.
The account that was given to me *** i always paid, please do a follow up or reset this whole process from scratch.
If nothing is being done at this point, then ill have to take matters forward.
Please do phone me on ***.
Kind Regards
CZinserling