No service, No Help

My mothers landline was reported out of order on January 8th 2016. I followed up on the problem on January 13th. A rude lady at Woodlands Telkom said the fault was handed to a technician on 12/01/16.<br> there's no indication at what time he will arrive to fix it. The problem is the whole street's landlines are apparently out of order ever since the 23rd December 2015. The fault was reported.<br> If you phone Telkom, your call may be important and recorded, but NEVER answered<br> If you go to Telkom, you wait in a line for nothing less than 1 hour, just for an arrogant and rude person to give you NO answer or resolution to your problem<br>