SB
Sally B

1 reviews | Active since Jun 2013

08 Sept 2015, 13:44

No Service No Help

I moved to Port Elizabeth form Cape Town and app**** for a line and ADSL in my new home in PE a month before moving to avoid problems as I work from home using ADSL. Twice Telkom technicians have been at my house and say they cannot install the line as the pole is in someone's yard and they work so not home in the day - Really!! Who the hell puts access points in peoples gardens other than Telkom!! so now what? Come the end of the month I must pay bills and rent etc and how do I do that with no income? I thought moving to PE would better my life except now unemployed and helpless and no help whatsoever from Telkom, will not work after hours when the people are home, will not work weekends or in the rain either - what a joke of a public service provider company! Have no idea what I am supposed to do as stuck in Port Elizabeth now and unable to work properly. If I knew I was in for this I would have just stayed in Cape Town where at least Telkom are more innovative and do no put line poles in peoples gardens where they have no access to them if things go wrong etc. I am just beside myself now as stress levels sky high as I cannot earn an income in PE and stuck here now. HELP

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Replies (1)
Telkom
Telkom's reply08 Sept 2015, 15:16
Official
Hello spike11,

Thank you for making contact.

Be assured that the ref: SM129163 is being attended to.

We do apologise for your experience.

Regards,
Boitumelo M
Telkom Social Media Team