No Service. No Feedback. No Updates. No Resolution

My ADSL went down on 11 April 2018. I logged a fault with Telkom the next day. Today is the 19th and there has still not been any update, feedback or resolution to the problem. All attempts to contact Telkom are futile. When I have been able to get through on one occasion, I was told that they cannot tell me how long the issue will take to resolve. I have exams coming up in a few weeks and a working internet connection is integral to my studies.