No Service. No Feedback. No Idea.

Good day,<br> <br> PLEASE SEND A TECHINCIAN TO MY PREMISES TO FIX MY LINE! MY ADSL LINE HAS NO VOLTAGE READING AND THE PHYSICAL FAULT NEEDS TO BE FIXED AT MY PREMISES!<br> <br> I have been without internet for a week, due to a fault on my ADSL line. I logged a fault on Tuesday 10/11/2015 and was promised feedback within 48 hours. I have had to phone Telkom every day this week to follow up, as they have not responded to my fault, or given any indication what the status was.<br> <br> Also, TELKOM'S HELP LINE IS NOT PART OF TELKOM, IT IS A SUB-CONTRACTED CALL CENTRE! This means that I can in ABSOLUTELY no way get any technical feedback or assistance, as they can only check the progress that has been logged by a technician. So, every time I phone I got the same message, \A technician will contact you shortly". This obviously doesn't happen. I was also told that I am in a queue for the fault to be fixed"