No service, no feedback, no assistance!

As I write this, it's been almost a month since I first reported a fault on my adsl line to Telkom. In that period, I've spent hours on the phone to their helpline, more hours standing in their slow-moving queues in Telkom Direct stores; I've receive countless reference numbers and assurances that my fault will be attended to. I've been told to buy a new router which I did NOT need since my old router is fine (I know this because I had to stand in a queue for an hour at Telkom Direct Canal Walk to get my router tested!) That's what I've got for my fault report. Oh, and I got a day of reprieve by some fluke.<br> <br> What I have NOT received is any feedback whatsoever from Telkom. I have also NOT had any Telkom technician come to my place to check out the fault. I have NOT had a working phone or any internet connection and I have NOT had any income since I use my internet and phone to work. <br> <br> Something is clearly dysfunctional in your system, and it is totally unfair that loyal customers who pay you monthly donjot get service when they need it. You can rest assured that should a competitor arise who can give me a landline, Telkom will lose a lot of customers, me among them.