No Service - No Feedback

<p>We live on a small holding just outside Meyerton. We We have 2 telephone lines and ADSL. The cables get ****** on a regular basis. Reporting it to Telkom means driving to Alberton and sitting for extensive periods of time, waiting to be assisted. Once assisted, nobody can give answers or explanations and will always ask the supervisor or manager to call you back - which never happens.<br />Majority of the time, you cannot be assisted in the Telkom store, and you have to call the service centre.<br />On the 12th of October 2016, I sent an e-mail to cancel my lines/ADSL, and to date, nobody has called me back to assist/confirm. I was told by the Telkom shop that there is no other way of cancelling the service, apart from sending an e-mail. When I call to follow up telephonically, I am told that it is due to a backlog, and that I can refuse to pay the service fees after the 30 days that it supposedly takes to cancel the service.<br />It is sad to see the service provided by the Telkom shops and call centres are of such a poor quality, where as the service provided by field technicians are of high standard. They are professional, helpfull and very friendly.</p> <p>I cannot understand how it takes me almost 2 months to cancel a service and yet I am no further than on the 1st day I sent my e-mail.</p>