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My Telkom line have been down from Saturday 14 November. On the same day I have reported it and received an fault tracking number. I phoned the call center almost everyday since Monday 16 November. Every time I talk to the call center I receive a different answer on my enquiry. Every time they say a technician will call. I even got this fault escalated with an escalation number. They even said that they asked the technical department to contact me. This was on Thursday and again Friday 19 and 20 November. Today I called the call center again as my phone line is still down. They repeated that the technical department must contact me.Still no response. Still I do not know what is going on. Still no line!!! Still no time frame!!! Still they expect me to pay on time!!! This is becoming very unacceptable from Telkom.