No service, no escalation

Reported fault again after service was restored after 3 weeks of nothing, four days later no service again, no going on a week and a half. Escalated call but still no feedback. Have to phone call centre who lie through there teeth on the progress, managers wont take calls, calls being put down only to never get same agent. I have to continue paying with no service, call centre won't escalate above centre. Spend hours and hundreds of rands on cell trying to get resolution,<br> <br> Should never have upgraded to higher service as this does not exist. Been having issues since upgrade in December. Biggest joke ever. <br> <br>