NO SERVICE - NO DATA - NO REFUND - MONEY TAKEN FROM ME R1059.00

Yesterday I went to Ilanga mall in Nelspruit and told them that I would like to get the special they have 220kb day time and 220kb night time, just the sim card on a pre-paid contract. They gave the sim card to me and I paid the R1059.00 at 11:18am on the 29/03/2021. I got home to put it into my ZTE device but couldn't get any connection, I then called the 081180 number and spoke to Emilio, he said that where i live in Kaapsehoop there is NO LTE and that I need to go back to the store and tell him they should have looked it up first, give the sim back for them to cancel it and get a refund, he also mentioned that it is within the 7 days so there is no cancellation fee and they have to refund me, they can also see on their systems that i didn't use any data and it was the same day. I returned to the mall and was told that they would get back to me, left the sim card there and left. I was contacted by them and was told I can't get a refund. I called the 081180 number again and spoke to Penelop, she said that only the store can refund me, and they can't assist with that. She said the card was suspended and no debt orders will come off. Nqobile from Ilanga gave me a number to call but they never answer *** and the branch *** just rings. It is completely unfair to me as a customer that I can't get my refund, and they just ignore me too.