NO SERVICE NO CREDIT GIVEN

I am so disappointed in the poor service we received as a Diplomat at an Embassy for a credit that was due for NON SERVICE DELIVERY DUE TO CABLES THAT WERE ****** IN GARSFONTEIN TELEPHONE ********** 219 from 20 October to 11 November 2018. After numerous calls and supplying the report reference and reporting that was made by calling telkom daily and explaining to each consultant what happened we still didnt receive a credit for NON SERVICE delivery for almost a month. DISPUTE ID's were given, the last one on 28 December 2 ********** 12 ONLY TO BE INFORMED NOW BY ANOTHER CONSULTANT That the number is not valid. This is ridiculous. She has to be credited because she didnt have any internet during that time. ACC NUMBER ********** 17