PC
Peter C
1 reviews | Active since Dec 2011
30 Jul 2016, 11:18
No service, no commitment
<p>Reported my line not working on 21 July. Ref 321CWK210716. On 22 July got an SMS to say the fault is in hand with their tech repair. 30 Jul still no action and when I ask 'when' will it be attended to the operator simply cut me off. </p>
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Telkom's replyOfficial
01 Aug 2016, 08:49Hi PeterJC
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. We have interrogated the service and the pending fault reference indicates that a 400 pair underground cable is the root cause. Our field technicians are actively attending to the issue. No ETA as yet and further available updates will be provided as soonb as possible.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Telkom's reply01 Aug 2016, 08:49
Official
Hi PeterJC
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. We have interrogated the service and the pending fault reference indicates that a 400 pair underground cable is the root cause. Our field technicians are actively attending to the issue. No ETA as yet and further available updates will be provided as soonb as possible.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,