No Service, No Care

Good Day,

On 11 Jan 2018 I logged a fault related to no phone line and ADSL connection. After waiting 72 hours and querying using the online chat option, I was not given any clear indication of the progress. I am not even sure if Telkom cares about the problem since I was not told what the issue is related to my fault to this day (indicative that they have not even looked into the matter).

Can someone from Telkom tell me when you plan to actual look into the matter and if it's possible to cancel contract with no penalties based on evidence of no service offered?