No service, no call back, and kept in the dark.

Telkom suspended my line, on Oct 5, and after receiving full payment owing, I still dont have any line. I go into their branch everyday, ask for a call back, but nothing! Last week I got a case no. ********** 2, and heard nothing this week.. Its hard trying to get hold of anyone who can give me answers. A manager or superior should be made available at branches, for customers and help us deal with these lagging issues. Its bad service that customers are kept in the dark, promised call backs, promised services, and yet we are ignored or kept waiting for weeks. Please could my Telkom line be connected, so I can use my MWeb internet that Im being billed for but unable to access. Its unacceptable bad service from Telkom to not give me atleast some feedback why they are taking so long to restore a line after receiving payments. I am awaiting some kind of response. I go in every day to your Canal Walk Telkom branch. This is becoming expensive and annoying to beg for my Telkom line reconnected. Its most frustrating not knowing why, and hearing from no one. What is the delay NOW, and will I have my line back . Thank you.