RS
Riaan S

1 reviews | Active since Mar 2011

29 Dec 2015, 00:10

No Service / No Accountability

I reported so many faults on my line but nothing seems to be done. Telkom even sent a technician from Huawei<br> here to find the fault. He immediately identified this as a line fault. Telkom did send somebody to give me a temporary line but its worse than the original faulty one. My line speed that is supposed to be 10mb/s is running at 0.3mb/s. That is dial-up speed. Cant wait for the 1st bill to go to the small claims court. I am carefully writing down all my faults & telkom agents trying to fix the problem. Telkom keeps on sending different people here. Some even from Limpopo province. Then its the same story all over again since there is no control or accountability. One would think after the 30th time they would send somebody proper to save on overtime but i guess they don't care about customer service. My latest fault have been with the technical department since the 5th. ( 1046CRK041215)

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Replies (2)
Telkom
Telkom's reply29 Dec 2015, 03:05
Official
Hello Riaan Swan,

We certainly understand and acknowledge why you wanted to bring this matter to our attention.

Be assured that your query has been escalated to the Technical department and feedback will follow.

Reference number SM182045.

Should you need to contact us for any further questions please contact us via Email: ***.

Regards
Frank
Social Media Team
***
081 180
RS
Riaan S's update30 Sept 2017, 16:22
Reviewer Update
Hi Vodacom. Now after admitting ***** and refunding +-R 50 000 on my account somebody from Vodacom goes and cancel one of the numbers is question without any approval or authorization. Will this nightmare never end with your ********** staff? The person that did this only had the username of "FUT_DEL" My new ref is S4-OW23O-O2UAL. The fees you are charging I would think you can get if not honest people at least competent work staff.