NO service, never mind bad service

I have now logged multiple times the fact that my wifi is out of service. Then followed a broken down landline. I have contacted the Telkom contact centre every day for nine days in a row. I get reference numbers, tracking numbers escalation numbers but not a solution.<br> I even got an sms telling me the service is now restored and that I should rate their service. I am beaten into submission. Where else can I go?<br> The last response was that they did not have my contact details. This was given to them about 10 times, including the online fault logging via their website.<br> Contact centre agents are very friendly but at the back end NOTHING happens. No local branch or any other way but calling 10210. PLEASE HELP!!!