1 reviews | Active since Jul 2017
No Service,Miss Selling what more
<p>I am a Telkom customer since 2015.....For 2 years no problems During the month of February I get a call I am due for an upgrade on my 2 devices.I go to the store in Eikestad mall Stellenbosch...They have no devices available for my upgrade.Due to high demand.That I undersatnd,I can upgrade my other device and yes they have it in store.My bog surprise comes in April when I get an ernous Bill 5 times my normal monthly payment.....I phone the call centre and ask what is happening....They say I have gone out of Bundle and have been charged out of bundle rates....at the cost of R1200 for 1gig that I am out of bundle.</p> <p>I ask what is happening agent tells me I did not arrange with them.I the 2 years I have been with telkom this has never happened as I specifically requested to limit my usage to the packages I have.I want to log a dispute,no you cannot,who can I speak to nobody,ypu must wait for the collection and pay then phone.I phone 15 days before my debit order needs to go off,and I cant get a response.Debit order goes off and i reverse the payment still no response from call centre or agents.20 months now and today collections start deducting from my account with no notice. That funds will be reversed to. What is happening to telkom service....It is so frustrating?????</p>
Tsebo I received a message from your billing team,still not answering my request...my account is suspended that I understand, My question is why didi I go over my spend limit if it never happened in 2 years and 4 months that I have had my telkom devices....I reversed the amounts deducted because I am not at fault.I told call centre agents I am willing to pay my monthly subscription..........Since the begiining of may I have not spoken to anyone that can assit with my complaint, Where is the human element at telkom.....Listening to customers , 30 months of loyal payment.....now I get this for service...
Tsebo I received a message from your billing team,still not answering my request...my account is suspended that I understand, My question is why didi I go over my spend limit if it never happened in 2 years and 4 months that I have had my telkom devices....I reversed the amounts deducted because I am not at fault.I told call centre agents I am willing to pay my monthly subscription..........Since the begiining of may I have not spoken to anyone that can assit with my complaint, Where is the human element at telkom.....Listening to customers , 30 months of loyal payment.....now I get this for service...