US
Unilia S

1 reviews | Active since Oct 2012

09 Nov 2015, 09:04

No Service / Line off

Account no: ***<br> Fault ***<br> Escalation *** <br> <br> I would like to cancel my account with immediate effect, due to the fact that Telkom is in breach of our agreement.<br> My line has been off for the past 5 weeks and I have received no service whatsoever. I have phone numerous times every week for the 5 weeks and my husband has gone to one of Telkom's branches, but still no service. This is really disappointing and unacceptable and would like to cancel my account with Telkom. <br> <br> Before this fault I had many other faults on this line. From April 2015 the line would only work for 1 week will be off for 2 weeks and Telkom will take their time to fix it but yet Telkom still bills me each month for the whole month's service and yet still I pay like a fool but know I had enough and don't want anything to do with Telkom.<br>

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Replies (1)
Telkom
Telkom's reply09 Nov 2015, 09:41
Official
Hello Unilia,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM165746
We apologize for any inconvenience caused.

Regards,
Ntokozo
Telkom Social Media Team
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