No Service - Line not restored

On 04/11/2015, I reported telephone line *** faulty. I was given reference no: 361CNZ041115. Finally on 23/11/2015, a technician came home to attend to the fault, but was not able to, but promised that the fault will be attended to by another team member. That same afternoon I received a sms message advising that service was restored, but upon checking it was noted that the service was not restored. I again via cellphone contacted telkom on 24/11/2015 and reported that the line was still not working. I was assured that it will be attended to asap, but have to date not heard from Telkom, nor has the problem been resolved. I today again reported the fault and was given reference no: 248CNZ301115. The telephone line has been out of service for almost a month now, and I demand a rebate from Telkom for this period and will not pay any future bills until the service has been restored. Telkom can disconnect the line as it does not make difference as there is no service as it is.