1 reviews | Active since Sept 2016

23 May 2018, 10:22

No service, line cut, no response

I've been in constant contact with Telkom re a billing enquiry AND lack of ADSL since Dec 2017. Call centre is useless so I emailed and got same response to dial 10213. I decided to pay up the outstanding amount regardless and was R150 short on an overdue bill of R1000 since January 2017. True to Telkom's style they cut my line 3 days after I paid on 15 April 2018. Wow! I can be R1000 overdue for a year, but when I pay they cut my line??? This after several complaints and call-outs for no ADSL line and promises to credit my account. Just received a bill for May 2018 during which I have been disconnected and informed them that I will NOT reconnect and DON'T want anything to do with Telkom. I will not pay for a service I didn't get! They refuse to respond or cancel my line. And where's my credit for no internet Telkom? I have supporting documental proof of all contact. Definitely going to the consumer council. It's time Telkom gets taken to terms. This is the way they treat loyal long-term clients? Go to hell Telkom!

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