IC
Ian C
1 reviews | Active since Oct 2011
12 Feb 2015, 18:20
No service / line
Logged a call for faulty line on the 22 January 2015 ref number 934crk220115. This call was closed on the 3 February 2015 as resolved which was incorrect as the service was not restored. I then logged a new call on the 3 February 2015 ref number 1229crk030215 as reopening the first call was not possible due to the call center not answering. I am still waiting for the line to be repaired. Please can this be resolved ASAP.
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Telkom's replyOfficial
12 Feb 2015, 18:57Hello bugman,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Fixed Line department and feedback will follow.
Your reference number is SM88249.
We apologise for any inconvenience caused.
Regards
Frank Mkwa****
Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Fixed Line department and feedback will follow.
Your reference number is SM88249.
We apologise for any inconvenience caused.
Regards
Frank Mkwa****
Social Media Team
Telkom's reply12 Feb 2015, 18:57
Official
Hello bugman,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Fixed Line department and feedback will follow.
Your reference number is SM88249.
We apologise for any inconvenience caused.
Regards
Frank Mkwa****
Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Fixed Line department and feedback will follow.
Your reference number is SM88249.
We apologise for any inconvenience caused.
Regards
Frank Mkwa****
Social Media Team