No service/Lack of Response/No feedback.

I truly am at a lost for words. I really do not know how to express the level of disappoint I have in Telkom.<br> Last week Monday I complaint about the poor service and lack of feedback of my request. By Friday I had no response. I emailed Ilhaam and he rep**** yesterday that someone would call me yesterday. Still no call from them with any feedback.<br> However I did get my invoice for the bill I have to pay - starting with \Dear Valued Customer"- Maybe the email should start with \""Dear Worthless Customer\"" who's money you just want.<br> What saddens me most is that I now will have to pay for something I never used. I am even to scared to switch my router on"