NO SERVICE, just excuses!

In September 2019 Telkom has forced me to switch to fibre as they do not support 10meg ADSL copper anymore. Then I app**** for fibre , installation was done within a month. The day after fibre was installed I went to Telkom Client Service Centre in Alberton City. I then completed a form to cancel the ADSL line. Telkom up and untill today did not cancel ADSL and still billed me for this up to this date. I have logged various cases.All the consultants keep on reverting me back to billing witch is not helpful at all. They cannot keep on billing me for 2 x lines. This amount has now added up to over R 4000 that they owe me.