No service (internet or call line)

My Telkom ISADSL (the calling and internet part) line has not been working since 08/01/2016. I have phoned Telkom however since my landline is not working I had to call via my cellphone, holding the line several times for almost half an hour, I never got to talk to anyone. (This now costing me a lot of money on my cellphone) I then went to the Telkom direct shop in Secunda, where the lady I spoke to said she cannot help me, that they do not take reports about faulty lines. She just handed me a number and told me to sms my landline no to it. Which I did on 11/01/2016. Got ref no: 517CTK110116. On 12/01/2016 got a SMS saying my fault is in hand with a technician. To this date I have not received any other feedback or updates. My service is still not working. I tried again to phone them on 15/01/2016 from my cellphone-still just holding the line no person answered. This is now becoming an expensive exercise and leaving me a whole week without any services....This is a problem since I study via UNISA and cannot aces the internet not use my landline to make calls. I have had ALOT of problems with Telkom over the years, they just get WORSE every time Shameful South African company