MM
Maryke M

1 reviews | Active since Aug 2019

05 Nov 2019, 09:55

NO SERVICE INSTALLED IN 3 MONTHES - YET YOU GET INVOICED

I made a request for a callback for a special Telkom was running on internet lines and they gave me a call back that same day. Upon deciding on a package the said someone will give me a call to come install the hardware at my house.

It has been 3 months and till this day no one has ever been at my house, I have received no service, no internet and no hardware - the best part - they have been Invoicing me for three months.

I have been to a store where the staff told me they cannot help me, i will have to call Telkom myself, they cannot do anything. I have made calls to the service center, upon stating my case to 4 different people that kept transferring me to the next person, they told me the line will be cancelled and of my name - It is still on my name, still getting invoiced. I have sent about 4 emails, logged complaints and call back requests on their website, no one calls or emails back.

Don't ever make the mistake of making a deal with Telkom! You will get NO service, and you will never get it off your name again!

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