No Service Installed But Being Billed

<p>In February this year, we app**** online for Telkom LTE, and in May technicians came out on site to install, but never completed the installation. Billing commenced regardless of the service even being live.... !!!!</p> <p> </p> <p>After an incredible amount of running around, countless hours on calls to the service centre and numerous emails sent, it was finally confirmed that the LTE service cannot be provided and we were advised on how to proceed with cancellation of the service in August. We followed the steps as requested, but now are STILL receiving bills for this service.</p> <p> </p> <p>AGAIN today spent time on a call to find out how to close this account and be credited for the amount that was billed for a service NEVER RECEIVED. After being transferred from one department to the other, was finally cut off with no call back. </p> <p> </p> <p>It is shocking how easy it is to sign up, and how smoothly billing happens even when no service is installed, and what a nightmare it is to cancel. And when asked to have this escalated to senior management, there is simply just no response received. </p>