No Service, *********** Staff

Hi Telkom,<br> <br> Why should I complain to get a service I have paid for? So I requested to move my line from Belhar to Brackenfell, and on Friday the 13th, a lady from Telkom contacted me to inform me that they will not be able to move my line as the developer of my complex has not made the Telkom infrastructure available (cable etc). So I advised that I will give it some thought and make a decision.<br> <br> I was then informed that my Internet has since gone down. Upon investigation, I found that my line has been suspended. So I visited the Telkom store in Canal walk. The lady who helped me ref (AI***) insisted that my line is not suspended and that it is a technical fault. I advised her that ipnet (IP-activator) shows my line to be suspended, to which she advised that she's not able to confirm.<br> <br> Long story short, she reported a fault for my line.... ref 73CWZ150215 to which I just received a call to confirm my line being suspended and that I should visit a Telkom store to sort it out.<br> <br> WTH Telkom, I pay you R 900 a month for a 20MB line, and this is how I get treated?