No service in over 3 weeks!!!

<p>Our phone line has been down for the last 3 weeks. I logged my first fault on the 29 June 16 with the ref num: 196CWZ290616. I was told id be contacted by a service technicion to resolve the fault. The following week i followed up with 2 calls, both promising id be contacted by that week end and nothing!</p> <p>Last week i followed up with another call with a consultant telling me that this fault has been resolved and is no longer open!!!! However i have not received any calls neither has a consultant come out to attend to our line. I then had to re-open a fault where i got this ref num: 32CWZ140716. </p> <p> </p> <p>I find it absolutely rediculous that i need to be chasing you guys to repair my fault? and then still be expected to pay our monthly premium? It seems as though your technicions are closing jobs without attending to them to improve their stats.</p>