No service in Green Point for four weeks!

My Telkom landline and ADSL haven't been working since at least 25 June... apparently there is a problem with a cable, but it seems to be taking extraordinarily long to fix! We (and other Green Point residents) have logged numerous calls but we just get an sms saying Telkom is aware of the problem and some nonsense about how the technician may show up in an unmarked van -- no information on how long we're still going to be without Internet. <br> <br> At the very least, I want to know when we're getting connected again, and I want a refund from Telkom for the time we've been disconnected!!!