NO SERVICE in 8 months

Requested a line be moved within Hout Bay in August 2015, for 21/09/2015. On the 08/10/2015 the line had still not moved so i requested a call forwarding to a cell phone. this costs around R3,000 a month. The number in question is a 24hr manned control room for all emergancy related matters and has only ever received calls. So it is still receiving calls but has to forward these calls on. By the end of February I picked up with Telkom that there was no order. A new order was generated on 01/03/2016. Today 18/04/2016 i have just picked up an SMS i received on 28/08/2016 thanking me for moving our Telkom service. this order i found out was cancelled, definately not by me as i am wanting the line desperately. I talk to service opperators all the time, i send e-mails to general service addresses and no-one gives me a name and noone takes responsibility. Since the order on 01/03/2016 Telkom have - the first two times said they could not find the address and they tried the number but no-one answered. come on its a 24hr control room, there is always someone there. the third time they found the address and then i was told there is no line there. hello, thats why you there.