NO SERVICE IN 3 WEEKS

My dad who is a pensioner has an ADSL line with Telkom has not had any service in the past 3 weeks, after reporting the fault numerous times the best Telkom can respond via their call center is and I quote “ we need to be patient the fault has been logged and they don’t know the turn around time that it will take for our line to be fixed “ this is a re-occurring problem we have with Telkom. Previously it took them 6 weeks to fix our line and on top of that we had to pay for the time we had no connection. I have assignments due in a few days as I am a student living at home and have no way of completing the work I need to have done. Telkom is now costing me more money as pre paid data is extremely expensive. This is unacceptable service form the company in question, we also haven’t had any correspondence from them in the 3 week WE have to call them to ask when our fault will be fixed only To keep getting the same story “ we need to be patient “ in the mean time we are paying for a service we do not have. PLEASE HELP US TO SORT THIS OUT PLS HELLO PETER ITS URGENT.