No Service! I’m about to get fired!!

I am at witts end with Telkom and nonsense response. I have had no internet since last week. I work from home and am having to purchase data over and above the R 570 I pay without fail every month. Even went as far as going to Telkom in Sandton just today and I was given a response about a ****** tower? I even went as far as putting my router outside and still nothing changed!! Is it my responsibility to pay for a service and also pay for maintenance of your towers? I need this sorted out cause when I purchased the Wi-Fi I was assured that Telkom has reception in my area and now look what is happening. I need this thing sorted out as I have already spent over 1000 on data and I pay for Wi-Fi! I can’t keep doing this. I need this sorted out.